FAQ – Frequently Asked Questions

Frequently Asked Questions

📦 How do I receive my digital product?

After completing your purchase, you will receive an email with a download link sent to the email address you provided at checkout. Please check your spam/junk folder if you don't see it within a few minutes.

⚡ How fast is delivery?

Delivery is instant. Your download link is sent automatically right after payment is confirmed — 24/7, including weekends and holidays.

🔁 How many times can I download the product?

You have lifetime access to your purchase. You can download your product multiple times whenever you need it.

💳 What payment methods do you accept?

We accept PayPal and all major credit/debit cards. All transactions are processed securely.

🌍 Do you ship internationally?

Since all our products are digital, there is no physical shipping. You can purchase and download from anywhere in the world instantly.

🔒 Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment providers. We never store your payment details.

↩️ What is your refund policy?

Due to the nature of digital products, all sales are final. However, if you experience a technical issue (product not delivered, duplicate charge, or product significantly different from description), please contact us within 7 days and we will resolve it promptly.

📧 How can I contact support?

Email us at ranpl.contact@gmail.com. We respond within 24 hours.

🖥️ What format are the products in?

Most products are delivered as PDF files. Some bundles may include additional formats such as DOCX, XLSX, or ZIP files. All formats are clearly mentioned on the product page.

❓ I didn't receive my download email — what should I do?

Please check your spam or junk folder first. If you still can't find it, contact us at ranpl.contact@gmail.com with your order number and we'll resend it immediately.